✕ Close
In consideration of the mutual promises contained herein and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Virtual Check and Merchant, intending to be legally bound, do hereby agree as follows.
Merchant acknowledges receipt of and agrees to comply with all Virtual Check rules and procedures pertaining to Virtual Check provided services (Virtual Check Procedures). The Virtual Check Procedures may be amended from time to time by Virtual Check, and Merchant agrees to be bound by such amendments.
Merchant further agrees to comply with, and be bound by, all applicable state or federal laws, rules, regulations, orders, guidelines, operating circulars and pronouncements, affecting checks (Checks) (as that term is defined in Federal Reserve Board Regulation CC (Reg CC)) and drafts, credit card, and Automated Clearing House (ACH) transactions, including, but not limited to, all rules and procedural guidelines established by the Federal Trade Commission (FTC), the Board of Governors of the Federal Reserve, National Check Exchange (NCE), Small Value Payments Company (SVPCo), Viewpointe, Endpoint Exchange, the National Automated Clearing House Association (NACHA), Electronic Check Clearing House Organization (ECCHO) and any other clearinghouse or other organization in which Virtual Check's bank is a member or to which rules Virtual Check's bank has agreed to be bound. These rules and regulations (collectively the Rules) and laws are incorporated herein by reference. In the event of conflict between the terms of this Agreement and the Rules, the Rules will control.
It is Merchant's responsibility to ensure that the transactions it engages in under Virtual Check provided services comply with U.S. law, including, but not limited to, sanctions enforced by the Office of Foreign Assets Control (OFAC). Information may be obtained directly from the OFAC Compliance Hotline at (800) 540-OFAC. Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through Virtual Check provided services or relationship. Virtual Check will charge Merchant with any fines incurred as a result of non-compliance by Merchant and Merchant agrees to fully reimburse and/or indemnify Virtual Check for such charges or fines.
Merchant agrees to establish and maintain one or more accounts with a financial institution to facilitate payment of available funds from the deposit made by Merchant (Depository Account). Merchant will provide Virtual Check the Depository Account information as part of the Merchant set-up process by completing the Merchant Application (Merchant Application). If Merchant changes the Depository Account, Merchant agrees to provide one week's advance written notice to Virtual Check regarding such change. Any Merchant obligations and authorizations as to the former Depository Account shall continue forward to the new Depository Account.
Merchant acknowledges that it is solely responsible for obtaining and maintaining at its own expense, all hardware and software needed to access Virtual Check provided services. Virtual Check is not responsible for, and Merchant hereby releases Virtual Check from any and all claims or damages resulting from, or related to, any computer virus or related problems that may be associated with using electronic mail or the Internet as well as failures of or interruptions in any electrical, telephone or Internet services.
All right, title and interest in and to (a) any and all computer programs, including source codes and all updates, upgrades, fixes and enhancements thereto (collectively, Software), (b) the Virtual Check Procedures and (c) any and all user guides, instructions and other documentation provided to Merchant in connection with Virtual Check provided services (collectively, the Documentation) shall be, and remain, the property of Virtual Check or any third party software provider, as applicable. Unless otherwise expressly authorized, Merchant may not copy, reproduce, reverse engineer, reverse compile, or create derivative works of the Software or Documentation in any form.
Merchant shall notify Virtual Check immediately of any transaction Merchant discovers it has initiated or authorized in error. Virtual Check shall use its best efforts to act on a request by Merchant to cancel or amend a transaction prior to transmitting it to the ACH, Check, or credit card system, but shall have no liability if such cancellation is not effected. Merchant shall reimburse Virtual Check for any expenses, losses, or damages Virtual Check may incur in effecting or attempting to affect Merchant's request for the reversal of a transaction.
In the event Virtual Check, at its discretion, requires Merchant to maintain a reserve with Virtual Check, Merchant agrees to execute a Reserve Account Addendum in order to continue using Virtual Check provided services. The reserve shall be in an amount determined solely by Virtual Check and agreed upon by Merchant in the Reserve Account Addendum. Merchant grants Virtual Check a security interest in any monies in reserve to enable Virtual Check to enforce any obligation owed by Merchant under this Agreement without notice or demand to Merchant.
Merchant is responsible for detecting and reporting to Virtual Check any discrepancy between Merchant's records and the records that Virtual Check provides to Merchant via Virtual Check reporting. If Merchant does not detect and notify Virtual Check of such a discrepancy within 10 days of transmitting the file to Virtual Check, then such transactions shall be considered correct, and Merchant shall be precluded from asserting such error or discrepancy against Virtual Check.
Merchant shall provide written notice to Virtual Check of any changes to the information previously provided by Merchant to Virtual Check, including, but not limited to, any additional locations, any change in business, any new business, the identity of principals and/or owners, the form of business organization, type of goods and services provided and method of conducting sales. Such notice must be received by Virtual Check within five Business Days of the change. Merchant shall provide any additional information requested by Virtual Check within five days of such request.
Virtual Check retains the right to: (a) review Merchant's Checks, files, and ACH Entries, return items, and business activities from time to time to confirm Merchant is conducting business as stated by Merchant at the time of the execution of this Agreement and (b) re-price or terminate Virtual Check provided services based on changes to information previously provided to Virtual Check by Merchant.
Virtual Check may from time to time request information from Merchant in order to evaluate a continuation of Virtual Check provided services and/or adjustment of any limits set by this Agreement. Merchant agrees to provide the requested financial information immediately upon request by Virtual Check, in the form required by Virtual Check. Merchant authorizes Virtual Check to investigate or reinvestigate at any time any information provided by Merchant in connection with this Agreement or Virtual Check provided services and to request reports from credit bureaus and reporting agencies for such purpose.
If Merchant refuses to provide the requested financial information, or if Virtual Check concludes, in its sole discretion, that the credit risk of Merchant is unacceptable, or if Merchant refuses to give Virtual Check access to Merchant's premises, Virtual Check may terminate Virtual Check provided services according to the provisions hereof.
Merchant agrees to pay to Virtual Check the fees and charges set forth in the Merchant Application or provided from time to time hereafter to Merchant, and all such other fees and charges as may be agreed upon from time to time by Merchant and Virtual Check. Virtual Check will initiate ACH debit Entries to Merchant's Fee Account to collect the fees and charges for services provided. Should Merchant fail or refuse to pay any charges under this Agreement, Merchant agrees to pay all collection costs (including reasonable attorney's fees) which may be incurred by Virtual Check.
Virtual Check shall have the right to increase or decrease charges imposed for Virtual Check provided services and will notify Merchant of the changes. Merchant's use of Virtual Check provided services after changes have been made shall constitute Merchant's agreement to the same. In addition to Virtual Check provided services fees, Merchant agrees to pay all taxes, tariffs and assessments levied or imposed by any government agency in connection with Virtual Check provided services, this Agreement, and/or the software or equipment made available to Merchant (excluding any income tax payable by Virtual Check).
Sections 11–22 govern ACH processing services provided by Virtual Check.
Merchant desires Virtual Check to provide ACH processing services as part of Virtual Check provided services as a Third Party Sender of transactions on behalf of Merchant. These ACH transactions (Entries or Entry) will be processed pursuant to the terms of this Agreement, the operating rules of NACHA, and the applicable state and federal laws and regulations governing ACH transactions.
Proper authorizations must be in written or oral format. Written authorizations include any agreements between Merchant and its customer and or any electronic signature that includes but is not limited to a digital signature or security code. Oral authorizations must be either (i) a tape recording of the oral authorization, or (ii) provide the customer with a written notice confirming the oral authorization prior to the Settlement Date of the Entry. Merchant must maintain authorizations for a period of two years after the transaction.
Merchant hereby agrees that Merchant is the Originator, as that term is defined in the Rules, of the ACH Entries and hereby assumes all of the obligations and responsibilities of an Originator. Merchant shall establish policies and procedures to ensure that Merchant is in compliance with the Rules at all times. Merchant agrees that Virtual Check or the Originating Depository Financial Institution may audit Merchant's ACH activities.
With respect to each and every Entry transmitted by Merchant, Merchant represents and warrants to Virtual Check and agrees that (a) each person shown as the Receiver on an Entry received by Virtual Check from Merchant has authorized the initiation of such Entry and the crediting or debiting of its account in the amount and on the Effective Entry Date shown on such Entry, (b) such authorization is operative at the time of transmittal or crediting or debiting by Virtual Check as provided herein, (c) Entries transmitted to Virtual Check by Merchant are limited to those types of credit and debit Entries set forth in the Merchant Application, (d) Merchant shall perform its obligations under this Agreement in accordance with all applicable laws, regulations, and orders, including, but not limited to, the sanctions laws administered by OFAC and FinCEN, and (e) Merchant shall be bound by and comply with the provision of the Rules making payment of an Entry by the RDFI to the Receiver provisional until receipt by the RDFI of final settlement for such Entry.
Merchant shall indemnify Virtual Check against any loss, liability or expense (including attorney's fees and costs) resulting from or arising out of any breach of any of the foregoing warranties, representations, or agreements.
Merchant or Authorized Merchant Representative(s) shall initiate the debit or credit Entries hereunder on a Business Day. For the purposes of this Agreement, Business Day means Monday through Friday, excluding federal banking holidays. Merchant shall transmit or deliver Entries to Virtual Check in computer readable form in compliance with the formatting and other requirements set forth in the NACHA file specifications or as otherwise specified by Virtual Check.
Merchant shall have the sole responsibility for the accuracy of the data transmitted to Virtual Check including, but not limited to, the amount of the transaction, the bank routing number and the account number of the Receiver. Merchant acknowledges and agrees that if an inconsistency between a Receiver's name and account number exists, the transaction will be initiated based upon the account number even if it identifies a person different from the named Receiver. Entries must be received by Virtual Check before the Virtual Check cut-off time (Cut-Off) set forth in the Virtual Check Procedures. Entries received after the Cut-Off shall be deemed to have been received on the next Business Day. Virtual Check will have no obligation to process Entries or batches that exceed the limits set.
In the event Merchant wishes to initiate a credit Entry, Merchant shall either:
Merchant shall notify Virtual Check and its affiliates immediately of any Entry Merchant discovers it has initiated or authorized in error. Merchant shall have no right to cancel or amend any Entry after its receipt by Virtual Check and its affiliates. However, Virtual Check and its affiliates may, at its option, accept a cancellation or amendment by Merchant. Merchant shall notify the Receiver of any reversing entry initiated to correct any Entry it has initiated in error. The notification to the Receiver must include the reason for the reversal and be made no later than the Settlement Date of the reversing entry.
If Virtual Check and its affiliates accepts a cancellation or amendment of an Entry, Merchant hereby agrees to indemnify, defend all claims and hold Virtual Check and its affiliates harmless from any loss, damages, or expenses, including but not limited to attorneys' fees, incurred by Virtual Check and its affiliates as the result of its acceptance of the cancellation or amendment.
Virtual Check and its affiliates has no obligation to discover and shall not be liable to Merchant for errors made by Merchant, including but not limited to errors made in identifying the Receiver, or an Intermediary or Receiving Depository Financial Institution (RDFI) or for errors in the amount of an Entry. Virtual Check and its affiliates shall likewise have no duty to discover and shall not be liable for duplicate Entries issued by Merchant.
Notwithstanding the foregoing, if Merchant discovers that any Entry it has initiated was in error, it shall notify Virtual Check and its affiliates of such error. If such notice is received no later than four hours prior to the ACH cutoff time, Virtual Check and its affiliates will utilize reasonable efforts to initiate an adjusting entry within the time limits provided by the Rules. In the event that Merchant makes an error or issues a duplicate Entry, Merchant shall indemnify, defend all claims, and hold Virtual Check and its affiliates harmless from any loss, damages, or expenses, including but not limited to attorney's fees, incurred by Virtual Check and its affiliates as result of the error or issuance of duplicate Entries.
Merchant acknowledges that it is solely responsible for any and all returned or rejected items. Merchant hereby authorizes Virtual Check and its affiliates to deduct the amount of any returned or rejected item and any associated processing fees from the balance of funds currently due to Merchant. In the event there are not sufficient funds currently held by Virtual Check and its affiliates on Merchant's behalf, Merchant further authorizes Virtual Check and its affiliates to debit the Depository Account or any other deposit account maintained by Merchant, as necessary, to recover any funds for returned or rejected debit transactions.
If a cardholder disputes any transaction, if a transaction is charged back for any reason by the card issuing institution, or if Virtual Check has any reason to believe an indebtedness previously purchased is questionable, not genuine, or is otherwise unacceptable, the amount of such indebtedness may be charged back and deducted from any payment due to Merchant or may be charged against any of Merchant's accounts or the Reserve Account. Merchant understands that obtaining an authorization for any sale shall not constitute a guarantee of payment, and such sales slips can be returned or charged back to Merchant like any other item hereunder.
Virtual Check and its affiliates shall not be liable to Merchant or Receiver for any damages of any kind for any delay in payment, including special, consequential, punitive, or indirect loss or damage. Virtual Check and its affiliates shall not be liable or responsible to Merchant for any delay or failure to transfer any amount hereunder for any reason including but not limited to rules, regulations, or policies of the Federal Reserve Board which place an aggregate limit on the amount Bank can transfer from time to time during any banking day. In no event shall Virtual Check and its affiliates be liable to Merchant for attorney's fees incurred by Merchant in any action brought by Merchant under this Agreement.
Merchant shall retain data on file adequate to permit remaking of Entries for 10 days following the date of their transmittal by Virtual Check and its affiliates as provided herein, and shall provide such data to Virtual Check and its affiliates upon its request. Without limiting the generality of the foregoing provisions, Merchant specifically agrees to be bound by and comply with all applicable provisions of the Rules regarding the retention of documents or any record, including, without limitation, Merchant's responsibilities to retain all items, source documents, and records of authorization in accordance with the Rules.
Virtual Check and its affiliates may reject any transaction or file of transactions which does not comply with the requirements of this Agreement and may reject any transaction if Merchant is not otherwise in compliance with the terms of the Agreement. Virtual Check and its affiliates has no obligation to notify Merchant of the rejection of an Entry but Virtual Check may do so at its option. Virtual Check and its affiliates shall have no liability to Merchant for rejection of an Entry nor for any failure to notify Merchant of the rejection of an Entry. In the event any transactions are rejected by the ODFI or Virtual Check and its affiliates for any reason whatsoever, it shall be the responsibility of Merchant to remake such Entries. Merchant shall retain and provide Virtual Check and its affiliates, upon request, all information necessary to remake any Entry or file of Entries within 10 business days after the Settlement date.
Sections 23–36 govern credit and debit card processing services.
Merchant desires Virtual Check to forward credit card transactions to Merchant's credit card processor. Merchant acknowledges and agrees that Virtual Check's sole responsibility under this Agreement to Merchant as it relates to credit card transactions is that Virtual Check shall send credit card transactions transmitted by Merchant to Merchant's credit card processor. Virtual Check shall not perform any type of edit or review of the credit card transactions and shall transmit them to Merchant's credit card processor in the same format and condition as the transactions were received from Merchant. Virtual Check will not settle for any credit card transactions received from Merchant and will not process any credit card transactions refused or returned by Merchant's credit card processor.
Merchant will incur SEPARATE charges from Merchant's credit card processor for the servicing of its credit card merchant account as documented in the agreement between Merchant and Merchant's credit card processor. Merchant understands that Virtual Check is not a party to that Agreement, and that the rates, fees, and charges associated with its merchant account are strictly between Merchant and Merchant's credit card processor.
23.1 Certain Merchant Responsibilities
23.2 Merchant Prohibitions
Merchant must not: (i) require a cardholder to complete a postcard or similar device that includes cardholder account data in plain view when mailed; (ii) add any tax to transactions unless applicable law expressly requires it; (iii) request or use an account number for any purpose other than as payment for its goods or services; (iv) disburse funds in the form of travelers checks if the sole purpose is to allow the cardholder to make a cash purchase of goods or services; (v) disburse funds in the form of cash unless participating in a cash back service; (vi) submit any transaction receipt for a transaction that was previously charged back and subsequently returned to Merchant; (vii) accept a Visa consumer credit card issued by a U.S. issuer to collect or refinance an existing debt; (viii) accept a card to collect or refinance an existing debit that has been deemed uncollectable by Merchant; or (ix) submit a transaction that represents collection of a dishonored check. Neither Merchant nor its Agent shall retain or store magnetic-stripe data subsequent to the authorization of a sales transaction.
23.3 Settlement
Upon receipt of Merchant's sales data for card transactions through Virtual Check's Services, Acquirer will process Merchant's sales data to facilitate the funds transfer between the various Associations and Merchant. After Acquirer receives credit for such sales data, Acquirer will fund Merchant, either directly to the Merchant-Owned Designated Account or through Virtual Check to an account designated by Virtual Check (Virtual Check Designated Account), at Acquirer's sole option, for such card transactions. Merchant agrees that the deposit of funds to the Virtual Check Designated Account shall discharge Acquirer of its settlement obligation to Merchant, and that any dispute regarding the receipt or amount of settlement shall be between Virtual Check and Merchant.
33. Card Brand Graduation Process
Once you reach $100K in annual Visa Volume or $1MM in annual MasterCard volume, you will be considered a "direct merchant" of Acquirer, in accordance with Payment Brand regulations. Merchant may be converted from the American Express Program to a direct Card acceptance relationship with American Express if and when Merchant has either (i) greater than $1,000,000 in Charge Volume in a rolling twelve (12) month prior or (ii) greater than $1,000,000 in Charge Volume in any three (3) consecutive months (High CV Merchant).
Sections 24–37 govern the general rights, obligations, and legal framework of this Agreement.
Merchant represents, warrants and covenants the following to Virtual Check:
Merchant hereby agrees to indemnify Virtual Check and each of its parents, subsidiaries and affiliates and their respective officers, directors, employees, members, partners, agents, insurers and attorneys (each an Indemnified Party and, collectively, the Indemnified Parties) for, and holds each of the Indemnified Parties harmless from and against, all actions, causes of action, claims, damages, liabilities and expenses (including reasonable attorneys' fees and or collection fees) of any nature or kind arising out of, or related to, this Agreement, including all actions arising out of, related to or resulting from: (a) Merchant's (i) failure to report required changes, (ii) transmission of incorrect data to Virtual Check, (iii) failure to maintain compliance with the Rules, (iv) depositing a Prohibited Check or an electronic representation of a substitute check; (b) Virtual Check's provision of Virtual Check provided services, or Virtual Check's action or inaction in accordance with instructions received from any person reasonably believed by Virtual Check to be an authorized representative of Merchant; (c) Merchant's breach of any of Merchant's representations, warranties, covenants or other agreements or responsibilities under this Agreement; and/or (d) Merchant's breach or violation of any Rules; provided, however, Merchant is not obligated to indemnify Virtual Check for any damages solely and proximately caused by Virtual Check's gross negligence or willful misconduct.
All information of a business nature relating to the assets, liabilities or other business affairs disclosed to Virtual Check by Merchant in connection with this Agreement is confidential. Except when allowed by applicable law, Virtual Check shall not disclose or permit access to any such information by any person, firm or corporation. Virtual Check shall take such action as shall be reasonably necessary to preserve and protect the confidentiality of such information.
Merchant agrees to hold confidential, and to use only in connection with Virtual Check provided services, all information furnished to Merchant by Virtual Check or by third parties from whom Virtual Check has secured the right to use in support of Virtual Check provided services, including, but not limited to, Virtual Check's product and service pricing structure, system design, programming techniques or other unique techniques. In addition, should Merchant at any time receive or acquire any information relating to another Virtual Check customer, Merchant shall promptly return such information to Virtual Check and not reveal such information to any other party.
Virtual Check's and Merchant's obligations and agreements under this paragraph shall not apply to any information supplied that was known to either party prior to the disclosure by the other, is or becomes generally available to the public other than by breach of this Agreement, or otherwise becomes lawfully available on a non-confidential basis from a third party who is not under an obligation of confidence to either party. This clause shall survive the termination of the Agreement.
Merchant and Virtual Check agree that the transactions contemplated in this Agreement involve "commerce" under the Federal Arbitration Act (FAA).
The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. This agreement to arbitrate disputes will survive the termination of this Agreement.
This Agreement shall remain in full force and effect from the date hereof until such time as this Agreement is terminated by either party as hereinafter provided:
Under the Electronic Signatures in Global and National Commerce Act (E-Sign), this Merchant Services Agreement and all electronically executed documents related hereto are legally binding in the same manner as are hard copy documents executed by hand signature when:
This Merchant Services Agreement and all related electronic documents shall be governed by the provisions of E-Sign.